DevOps as a service is a toolbox deployment model that facilitates collaboration between the organization’s software development team and operations team. In this delivery model, DevOps as a service provider provides different tools covering different aspects of the entire process and integrates these collaboration tools into a whole. DevOps as a service is the opposite of the best in-house tool chain approach, in which the DevOps team uses a different set of discrete tools. The goal of DevOps as a service is to ensure that all actions taken during the software delivery process can be tracked. DevOps as a service helps ensure that organizations achieve expected results and successfully follow continuous delivery (CD) and continuous integration (CI) strategies to create business value.

DevOps as a Service also provides feedback to the development team when a problem is detected in a production environment.

DevOps as a Service can appeal to organizations that do not have their own DevOps skills or budget to hire or train employees with these skills. This approach also hides the complexities of managing the flow of data and information up and down the tool chain. The various people and teams involved in the DevOps process can use intuitive interfaces to invoke the tools they need without understanding how the entire toolbox works. For example, using the same DevOps offering as a service, a developer can use source code management tools, a tester can test application performance management tools, and the IT operations team can make changes using configuration management tools. This allows the team to track and report actions taking place in the tool chain.

By integrating the individual elements of DevOps tools into a single global framework, DevOps as a service aims to improve collaboration, monitoring, governance, and reporting. An effective DevOps-as-a-service strategy allows a company to be more flexible about its markets and to produce new products and services as the market changes. DevOps and DevOps as a service can coexist with traditional development and deployment processes.